We are responsible for what we sell. If you are not completely satisfied with your purchase, you can return most items to us within 7 days of delivery to get a 100% refund except Shipping & COD charges. We do not return or exchange gift vouchers and “Wedding Collection” products. Exchange and return policy is not applicable on any of our products such as Blazers, Jackets, Sherwani, Kurta Sets, Indo-Western/long coats, suits & jodhpuris.

rkgarments.com is committed to ensure your satisfaction with any merchandise you have ordered from us.

At rkgarments.com we offer an EASY 7-DAY REFUND OR EXCHANGE policy. If you are not entirely satisfied with your purchase, you may exchange or return the merchandise bought from rkgarments.com. (NOT APPLICABLE on category of Blazers & Jackets and “Wedding Collection” products such as Sherwani, Kurta Sets, Indo-Western & Suits.)

In an unlikely event, if it happens that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you had received it, in its original packaging along with original tags, for an exchange, within 7 days from the date on which these goods are delivered.

You may return merchandise to us in the following ways:

You may visit any R.K. Garments store in India , Hyperlink to Google maps store (on the website itself) , and return the merchandise in unused condition, along with the original sale invoice, or

You may call R.K. Garments customer care on 909998503, and request a return or exchange. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing in fulfiling any of mentioned terms & conditions wouldn’t be liable for any return or exchange or refund. Customer will have to bear shipping cost in every return or exchange case.

Any returns/exchanges at R.K. Garments stores, or through courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept or process returns or exchange or refund which are not accompanied by the relevant/respective original sales invoice

Before accepting delivery of any merchandise, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at 909998503or e-mail us at rk@rkgarments.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

We do always put in our best effortsto ensure that each of our customer is completely satisfied with every purchase made from rkgarments.com

In the event you return any item which is delivered to you in damaged/defective condition, we will refund the shipping charges applicable to that item along with the product cost, if we are unable to exchange or replace the item. The replacement product will be shipped to you at no additional shipping charge.

Returns/Exchange at R.K. Garments stores:

If you return any merchandise purchased from rkgarments.com at any R.K. Garments store, you shall be issued a R.K. Garments credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from any R.K. Garments store within 3 months from your billing date.

Please note that the original R.K. Garments credit note must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed or lost.

The R.K. Garments credit note can only be used to pay for purchases at R.K. Garments stores, and cannot be redeemed against purchases made on rkgarments.com.

The issuance of the R.K. Garments credit note to the person against the returned merchandise shall be sufficient discharge to R.K. Garments, regardless of the payment had been paid via/through any means (such as credit card, e-gift voucher, etc) at the orginial purchase.

Returns/Exchange through courier collection:

Exchanges shall be done through courier only, for items with exactly the same price as the item being returned. Please clearly indicate the product to be replaced as our Customer Care Associate can confirm requested replacement only after checking the availability of the product.

After the merchandise is received by rkgarments.com, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within10 working days of receipt of the merchandise.

In case of refund of payment paid via credit/debit card, the respective credit/debit card account will have the payment credited back in the same credit/debit card account which was used to pay at the time of original ordering. Please note that we will not be responsible for any delay in your credit/debit card account getting credited back as it is managed by your respective credit/debit card issuing bank.

PLEASE CALL US AT9099985031 MAIL US AT rk@rkgarments.com if you have any queries or concerns about our returns and exchange policy.