FAQ's Section
Frequently Asked Questions
All the orders placed in the
“Wedding Collection” on our
website are made to measure and
the measurements are taken from
you as a part of the ordering
process (My measurements). To
save time, it would be wise to
keep your measurements ready
when you are placing the order.
However, you can also skip the
measurements when you place the
order, and add them to your
profile post the order, within 2
working days. Please keep in
mind that the delivery time of
the goods would be based on the
measurements and the order
placed. In case you want to see
what kind of measurements you
might need, you can register
online and edit your profile,
where you can see and edit your
measurement charts.
The products are by default made
exactly how they appear in the
picture. In case certain changes
need to be made to the design
and colors of the outfit, you
can mail us at rk@rkgarments.com
with the reference number, the
attached picture and the changes
that you would want to be made.
We do not guarantee that all
your specifications regarding
design changes will be met, but
our team of designers and
experts would try their level
best to do so. The communication
shall happen via email in such a
scenario.
All prices of outfits mentioned
online are exclusive of the
shipping charges. The shipping
charges would be displayed when
you edit your cart and can vary
to all international
destinations.
If custom duty is applicable in
so and so country then it has to
bear from customer’s end. Duty
may vary from country to
country. Custom clearance is not
R.K. Garments responsibility.
We would generally need 3-4
weeks to process the orders and
to manufacture the goods to your
specifications and measurements.
We would need an additional 5-7
working days to deliver the
goods to all international
destinations. It is a good idea
to keep 6 weeks in hand while
ordering products with heavy
embroideries and embellishments.
In case of special cases, we can
expedite the process at an extra
charge which can only be
discussed over the email.
The orders placed on our website
can be cancelled within 24 hours
of placing the order. Any later
than that shall not be allowed,
as all our products are made to
your required specifications,
and cannot be cancelled.
The orders are to your
specifications, and hence, no
changes can be made once the
order has been confirmed from
your end. However, if you wish
to make any changes, you could
send us an email and we will try
our level best to incorporate
those changes.
The garments would be made
exactly as they appear in the
pictures, with minor changes in
terms of color, as we are
dealing with the digital medium
on web. As the goods are made to
your required specifications and
measurements, none of the goods
purchased on our website can be
returned. It is strictly a NO
RETURNS, NO EXCHANGE policy.
(Specifically all items under
“Wedding Collection” category.)
We will try our level best to
create the garments to fit you
the best way possible, on the
basis of the measurements and
the pictures you provide us. In
case the measurements are not
accurate, or there are any minor
alterations, we shall not
entertain any returns or
exchanges. However, if you wish
to make any alterations to the
garment, you can ship the
garments back to us at your
cost, and we shall get them
altered and shipped back at our
cost.
Welcome To R.K. Garments - Our Product Range
